FAQ

Shared or shuttle?


Our NON-SMOKING transportation is exclusive. Rides are not shared with strangers. We may be hired to shuttle groups for special events, airport transfers, weddings and corporate events, or long-distance trips.

We love events!
Call or text
813-543-6569




Cash or Credit?


Cash is accepted in USD only at the end of the ride. No crypto. No 3rd party payment apps. No gift cards. A credit or debit card is required to reserve a ride. Once your ride is completed, it can be paid for in cash. Once your ride is paid for in cash, the funds used to secure the ride will be released to the same card card. Call or text
813-543-6569




Reservations


Rides can be booked up to 2 years in advance or even for immediate pickups. Immediate pickups are subject to availability, - please call us first. If you need to change your travel date or time, flight info, add additional stops or change your itinerary, please try to call us at least 24 hours before your scheduled ride to allow us enough time to accommodate your request. Call or text
813-543-6569




Waiting time


30 minutes of waiting itme is included starting from the time of the scheduled ride.
One hour of waiting time on delayed flights is included.
​​​​​​​We arrive to pick you up 15 minutes before your scheduled ride.
Please make sure to provide the correct airline and flight information during your reservation or to update us on any changes regarding your scheduled ride with us as soon as possible. Please check your ride confirmation email from us for accuracy and contact us as soon as possible to make any changes or corrections. We will monitor your flight and try to contact you regarding your delayed flight by text, phone, or email. Call or text 813-543-6569




Cancellations


All rides may be canceled at any time by calling our customer service phone number listed on our website at the time of cancellation. Our dispatcher must verify all reservations and follow terms of service. Call or text
813-543-6569




Child Seats


We can store your seats free of charge until your return trip. ​​​​​​​Seats are tagged and stored in an airconditioned non-smoking facility. Booster seats and Car seats are available upon request at the time of reservation. * Child car seats fees and policy may change at any time. If you have booked a free car seat with us before our our policy changes, you will not be charged for your child seat after the reservation. *Child seats may not be available at the time of reservation due to limited availability. PLEASE NOTE!
​​​​​​​If you have a child alone for the ride requiring a child or booster car seat without arranging for it with us in advance or without having your own at the time of your pick up - your ride will be denied and no refunds will be issued. ​​ Call or text
813-543-6569




Crypto?


Not at this time. We don't offer cashback.
We don't accept gift cards or 3rd party apps payments. You may book a ride with us for you or your VIPs with a credit or debit card. Call or text
813-543-6569 ​​​​​​​




Luggage


Lots of luggage? We are your ride!
TampaVan.com offers large SUVs and 14-passenger vans with high luggage capacity. Our friendly and professional chauffeurs will handle your luggage with care. Call or text
813-543-6569




Additional stops


If you need to make additional stops to pick up or drop off passengers at different locations, please let us know at the time of your reservation so we can price and schedule your trip accordingly. * If your vehicle is still available for unplaned additional stops, - you will be charged our hourly rate at the time of travel with one-hour minimum. If the vehicle is arleady scheduled to be elsewhere, your trip must go on as scheduled. 15-minutes rest-stops are free. Rides to vacation rentals include a free 30-minute grocery stop. Call or text
813-543-6569




How far we go


We go as far as you go.

Our popular destinations include Tampa Bay, St Pete Beach, Clearwater Beach, Indian Rocks Beach, Redington Beach, Zephyrhills, Wesley Chapel, Lutz, Bradenton, Sarasota, Osprey, Siesta Key, Orlando, The Villages, Port Canaveral, to mention a few.
Call or text
813-543-6569




Items left behind


Our drivers will do their best to check their vehicles after your ride for items left behind. Please check our terms and policy for details.
In most cases, the driver will call you within minutes after your ride to return your possessions to you at no extra cost. Call or text
813-543-6569




Overtime


Please be sure to reserve your ride for as long as you may need it. We will be happy to extend your rental time as long as your vehicle is available outside your rental time. If your vehicle is not available outside your rental time, you will not be able to extend your rental for additional time, and your ride will have to go as planned initially. Check our terms and policy for details. Ask your driver if your car is available for additional time. Call or text
813-543-6569




TPA Airport Arrivals


Your driver will call and text you to welcome you to TPA as soon your flight arrives.
Please remember to turn on your phone.

Once you're off the plane, head to the baggage claim of your airline.

(Baggage Claim at Tampa International Airport is located on Level 1 of the Main Terminal.
It is divided into Red on the North side and Blue on the South side of the airport.

Follow the signage above escalators and elevators to your airline baggage claim.)
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After you claim your luggage, call or text us to let us know that you are ready for your ride, then exit outside through the door by your airline's baggage carousel to meet your driver at the ground transportation level.

The driver will let you know your vehicle's description by call or text. Call or Text
+1-813-543-6569





Tampa airport limo service.