FAQ

Welcome to Tampa Bay, Florida! As soon as your flight touches down, we'll be there to extend a warm welcome, reaching out to you via call and text to let you know that we are eagerly awaiting your arrival. Once you step off the plane, head straight to the baggage claim area designated for your airline. Simply follow the signs guiding you to your airline's luggage carousel, even if you're traveling light and don't have any luggage. When you're ready for your ride, simply call or text us the word 'Ready.' After that, make your way to the glass doors conveniently located near your airline's baggage carousel and step outside to ground-level transportation. Your dedicated chauffeur will be waiting and will arrive within 2-3 minutes from the nearby Airport Cell Phone Waiting Lot after receiving your call or text. Thank you for choosing TampaVan.com! We're excited to have the opportunity to serve you in Tampa Bay and make your travel experience truly memorable! TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

Your Private Aviation Journey continues with our Ramp-Side Pick-Up Service! Let our professional car service greet you directly at your private aircraft's wing. Say goodbye to long walks through terminals, and step seamlessly from your flight to the comfort of our waiting vehicle. We understand the unique needs of private aviation travelers, and our ramp-side pick-up service is designed to cater exclusively to you. Elevate your travel experience to new heights with our seamless and personalized luxury transportation service. Book your ramp-side pick-up now and let us take care of the rest. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

We are pleased to offer our Exclusive, NON-SMOKING, luxury transportation services, guaranteeing that all rides are private and not shared with strangers. Our services are tailored to accommodate a wide range of needs, including private and corporate group special events, airport transfers, weddings, corporate functions, multiple-day trips, as well as hourly and as-directed arrangements, or even long-distance travel. We are fully equipped and ready to travel to your destination of choice. We take great pride in serving your transportation requirements and are committed to providing a seamless and professional experience. Our team is dedicated to ensuring your utmost comfort, safety, and satisfaction. Should you require transportation for any upcoming events or business engagements, please do not hesitate to contact us. We look forward to assisting you with our exceptional services. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

We are delighted to offer our luxury transportation services within the State of Florida, providing safe and comfortable rides to your desired location. Our luxury transportation services are highly sought-after, with popular destinations including but not limited to: Tampa Bay St. Pete Beach Clearwater Beach Madeira Beach Bradenton Sarasota Siesta Key Lutz Wesley Chapel Orlando The Villages Rest assured, our reach extends beyond these destinations, and we are more than capable of accommodating your transportation needs to any location within Florida. Should you have any questions or wish to make a reservation, please do not hesitate to contact us. Thank you for considering our services. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

We happily accept cash payments in USD once your ride is complete. Don't worry, we still require a credit or debit card for reserving your ride, making it easier for you to secure your trip. After your ride is completed, if you prefer to pay in cash, that's absolutely fine! Rest assured, we'll promptly return the funds used to secure your reservation back to the same credit card you used for booking. At TampaVan.com, we strive to provide you with flexible payment options, making your journey as smooth and convenient as possible. Feel free to reach out if you have any questions or need further assistance. We are looking forward to serving you soon! TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

Traveling with lots of luggage? Look no further – we've got you covered! At TampaVan.com, we offer large SUVs and spacious, luxurious, tall-roof 14-passenger vans with ample luggage capacity. (The driver is the 15th.) Say goodbye to squeezing everything in, our vehicles have plenty of room to spare. Our professional chauffeurs will ensure that your luggage is handled with the utmost care from start to finish. You can trust us to make your journey smooth and worry-free. Don't let heavy luggage hold you back. Choose TampaVan.com for a comfortable and stress-free ride with all your luggage taken care of. We can't wait to provide you with an exceptional travel experience! TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

Your rides with us can be booked in advance or for immediate pickups, although immediate pickups are subject to availability. If you require an immediate pickup, please call us first to confirm availability. Rescheduling confirmed reservations: We are fully committed to providing you with the utmost flexibility in case of unexpected changes to your travel plans. If you require any modifications to your pick-up date, time, or additional stops after we have confirmed your reservation, we will make every effort to accommodate your needs. Your satisfaction remains our top priority, and we strive to deliver a seamless travel experience. To facilitate smooth adjustments, we kindly request that you try to reach out to us at least 24 hours before your scheduled ride, if possible, or as soon as you are able, to allows us sufficient time to efficiently accommodate your requests. Rest assured, we are here to work with you and ensure that we meet your requirements. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

At TampaVan.com we are happy to go the extra mile to make your travel experience with us extraordinary. If you need to make additional stops to pick up or drop off passengers at different locations, please let us know at the time of reservation so we can price and schedule your trip accordingly. We understand that plans can change during your ride, and we are more than willing to accommodate any modifications to your route or additional stops. Our team of professional and friendly dispatchers and chauffeurs is always ready to assist you in any way possible. For your comfort, we provide 15-minute rest-stops free of charge during your ride. Additionally, when you book with us for rides to vacation destinations, we include a complimentary grocery stop, adding convenience to your travel experience. Our vehicles are equipped with insulated grocery bags and collapsible coolers, ensuring your perishables stay fresh and your beverages cold. Our professional chauffeurs are more than happy to assist you in carrying your provisions right to your doorstep, making your trip seamless and stress-free. Your satisfaction remains our top priority, and we are committed to delivering a seamless travel experience. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

Scheduled rides waiting time: For your peace of mind and to accommodate any unexpected delays, we always arrive early. Upon reaching your location, we will notify you via text and may call to confirm your vehicle's arrival. You will receive 30 minutes of waiting time starting from your scheduled pick-up time, provided at no extra cost. After that, waiting time will be billed in one-hour increments based on your booked rate, up to one hour of waiting time unless prior arrangements have been made. In the event that we are unable to get in touch with you within 30 minutes of your scheduled pick-up time via phone, text, or email to discuss your ride arrangements, we will wait an additional 30 minutes before returning our vehicle to the base. If we are not able reach you after one hour of waiting time at your scheduled pick-up location, you will be considered a no-show, and your credit card will be charged for the booked trip, plus one hour of waiting time based on your booked rate. No additional waiting time charges will apply, and unfortunately, no refunds can be offered. Airport arrivals waiting & delays: There will be no charges for waiting time on delayed flights. We will wait for your delayed flight as long as necessary, provided our vehicle is not already scheduled for another trip during the additional waiting time. We understand that significant flight delays are beyond your control. If our vehicle is available and not already scheduled for another ride, we will wait for your flight arrival as long as it takes. Please note that after significant flight delays, we may have to provide you with a substitute driver upon your arrival. This may require your patience while the vehicle is en route to you, typically within 15-30 minutes waiting time. Rest assured, we will not leave you stranded. No show: We will make every effort to contact you within one hour after your flight's arrival. If we are unable to reach you via phone, text, or email within one hour after your flight's arrival time, you will be considered a no-show, and your credit card will be charged for the booked trip, plus one hour of waiting time based on your booked rate. No additional waiting time charges will apply, and unfortunately, no refunds can be offered. Please ensure that you provide us with the correct airline and flight information during your reservation or promptly update us on any changes to your scheduled ride. Please review your ride confirmation email from us for accuracy and contact us as soon as you can to make any changes or corrections. We will diligently monitor your flight status and make every effort to contact you regarding any flight delays via text, phone, or email. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

We are pleased to accommodate extensions to your rental time, subject to the availability of your vehicle beyond the initial rental period. Please try to ensure that you reserve your ride for the entire duration you may require. Kindly note that if your vehicle is not available for extension, it may not be possible to prolong your rental time, and your ride will have to proceed as initially planned. Feel free to inquire with your driver about the availability of your vehicle for additional time during your ride. In case your vehicle is available for extension, you may prolong your ride-time in one-hour increments within a 25-mile travel distance. The extension will be billed based on your booked rate. For extended rides beyond 25 miles, billing will be based on distance and our current rates at the time of your trip. Of course, we will let you know what our current rates are before you decide to extend your ride. Rest assured, we are here to assist you and ensure a seamless and enjoyable travel experience. Should you have any further inquiries or requests, do not hesitate to let us know. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

You have the flexibility to cancel your ride at any time by contacting our customer service via the phone number listed on our website. Please note that our dispatcher must verify all reservations and follow our terms of service for processing cancellations. If you have any questions or concerns regarding the cancellation process, our customer service team will be more than happy to assist you. At TampaVan.com, we value your convenience and aim to provide the best service possible. Rest assured that our dedicated team is here to support you throughout the cancellation process and address any inquiries you may have. Your satisfaction is our priority, and we're committed to ensuring a seamless experience for you. Thank you for choosing us, and we're looking forward to serving you! TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

We always do our best to check our vehicles thoroughly for any items left behind. In the event that you still leave something in one of our vehicles, we will make every effort to contact you promptly. In most cases, you can expect a call from us within minutes after your ride, and a return of your possessions to you at no additional charge. We understand the importance of your belongings, and we aim to ensure a seamless and worry-free experience for you. Rest assured that we prioritize the safe return of your belongings in a timely manner. TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)

We genuinely care about the safety and comfort of all our passengers, especially when it comes to traveling with children, and we are committed to providing safe and comfortable rides for families. For this reason, we offer booster seats and car seats upon request at the time of reservation at no extra cost. Please be aware that in accordance with Florida law, children age 5 and under must be securely fastened in a crash-tested, federally approved child restraint device. For children aged 0 to 3, they should be seated in child restraint devices that include a separate carrier or a vehicle manufacturer's integrated child seat. As for children aged 4 to 5, they should use either a separate carrier, integrated child seat, or booster seat as required by law. We strictly adhere to the airports' policy of active loading/unloading and always arrive with our own federally approved child seats pre-installed before any airport pick-ups to ensure safety and efficiency. We want you to feel confident about the quality of our service. Rest assured, our child seats are always in pristine condition. To provide the best service possible, we kindly ask you to make arrangements for child or booster car seats in advance or bring your own during the pick-up. Unfortunately, if we are not informed in advance or if a car seat is not provided at the time of pick-up for a child traveling alone, we must deny the ride. We truly value your understanding and cooperation in this matter, as safety is our top priority. By setting these clear guidelines, we aim to prioritize the well-being of our passengers while offering our convenient and reliable transportation service. Let's work together to create a secure and pleasant travel experience for everyone on board. ​​​​​​​​​​ TampaVan.com Call or Text us 813-543-6569(tel:1-813-543-6569)