Question 1

Private / Never Shared

Accepted Answer

We are pleased to offer our Exclusive, NON-SMOKING, luxury transportation services, guaranteeing that all rides are private and not shared with strangers.

Our services are tailored to accommodate a wide range of needs, including private and corporate group special events, airport transfers, weddings, corporate functions, multiple-day trips, as well as hourly and as-directed arrangements, or even long-distance travel.

We are fully equipped and ready to travel to your destination of choice.

We take great pride in serving your transportation requirements and are committed to providing a seamless and professional experience.

Our team is dedicated to ensuring your utmost comfort, safety, and satisfaction.

Should you require transportation for any upcoming events or business engagements, please do not hesitate to contact us.

We look forward to assisting you with our exceptional services.

TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 2

How far we go

Accepted Answer

We are delighted to offer our luxury transportation services within the State of Florida, providing safe and comfortable rides to your desired location.

Our luxury transportation services are highly sought-after, with popular destinations including but not limited to:
Tampa Bay
St. Pete Beach
Clearwater Beach
Madeira Beach
Bradenton
Sarasota
Siesta Key
Lutz
Wesley Chapel
Orlando
The Villages

Rest assured, our reach extends beyond these destinations, and we are more than capable of accommodating your transportation needs to any location within Florida.

Should you have any questions or wish to make a reservation, please do not hesitate to contact us.

Thank you for considering our services.
 
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 3

Cash or Credit?

Accepted Answer

We happily accept cash payments in USD once your ride is complete. 
Don't worry, we still require a credit or debit card for reserving your ride, making it easier for you to secure your trip.

After your ride is completed, if you prefer to pay in cash, that's absolutely fine! 
Rest assured, we'll promptly return the funds used to secure your reservation back to the same credit card you used for booking.

At TampaVan.com, we strive to provide you with flexible payment options, making your journey as smooth and convenient as possible.

Feel free to reach out if you have any questions or need further assistance. 
We are looking forward to serving you soon!

TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 4

Luggage

Accepted Answer

Traveling with lots of luggage? Look no further – we've got you covered!

At TampaVan.com, we offer large SUVs and spacious, luxurious, tall-roof 14-passenger vans with ample luggage capacity. (The driver is the 15th.)

Say goodbye to squeezing everything in, our vehicles have plenty of room to spare.

Our professional chauffeurs will ensure that your luggage is handled with the utmost care from start to finish. You can trust us to make your ride smooth and worry-free.

Don't let heavy luggage hold you back. 
Choose TampaVan.com for a comfortable and stress-free ride with all your luggage taken care of.

We can't wait to provide you with an exceptional travel experience!
 
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 5

Reservations / Rescheduling

Accepted Answer

Your rides with us can be booked in advance or for immediate pickups, although immediate pickups are subject to availability. 
If you require an immediate pickup, please call us first to confirm availability.

Rescheduling confirmed reservations:
We are fully committed to providing you with the utmost flexibility in case of unexpected changes to your travel plans.

If you require any modifications to your pick-up date, time, or additional stops after we have confirmed your reservation, we will make every effort to accommodate your needs. Your satisfaction remains our top priority, and we strive to deliver a seamless travel experience.

To facilitate smooth adjustments, we kindly request that you try to reach out to us at least 24 hours before your scheduled ride, if possible, or as soon as you are able, to allows us sufficient time to efficiently accommodate your requests.

Hourly and Special Events:
For a prorated refund, changes and refund requests to hourly and special-events reservations must be requested no later than 7 days before the confirmed scheduled ride by phone, text, or email.

Unfortunately, we are unable to offer prorated refunds for changes to bookings made less than seven days before scheduled special events reservations, or within 48 hours of scheduled one-way and round-trip rides, and no credits will be provided for no-call, no-show situations. We hope you understand that we reserve your vehicle by taking it off the market to guarantee its availability for you, and short-notice changes may prevent us from rebooking the vehicle.

Rest assured, we are here to work with you and ensure that we meet your requirements.
 
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 6

Additional stops

Accepted Answer

At TampaVan.com we are happy to go the extra mile to make your travel experience with us extraordinary.
If you need to make additional stops to pick up or drop off passengers at different locations, please let us know at the time of reservation so we can price and schedule your trip accordingly.

We understand that plans can change during your ride, and we are more than willing to accommodate any modifications to your route or additional stops.

Our team of professional and friendly dispatchers and chauffeurs is always ready to assist you in any way possible.

For your comfort, we provide 15-minute rest-stops free of charge during your ride.

Additionally, when you book with us for rides to vacation destinations, we include a complimentary grocery stop, adding convenience to your travel experience.

Our vehicles are equipped with cooler grocery bags and collapsible baskets, ensuring your perishables stay fresh and your beverages cold.

Our professional chauffeurs are more than happy to assist you in carrying your provisions right to your doorstep, making your trip seamless and stress-free. 
 
Unscheduled stops over 5 miles will be billed after your ride is completed, according to your booked rate and distance.

Stops lasting 15 minutes or longer will be billed in 1-hour increments at the booked rate.

Rest stops lasting 15 minutes are free of charge.

Your satisfaction remains our top priority, and we are committed to delivering a seamless travel experience.
 
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 7

Waiting times / Delays / No show

Accepted Answer

Scheduled rides waiting time:
For your peace of mind and to accommodate any unexpected delays, we always arrive early. Upon reaching your location, we will notify you via text and may call to confirm your vehicle's arrival.

You will receive 30 minutes of waiting time starting from your scheduled pick-up time, provided at no extra cost. After that, waiting time will be billed in one-hour increments based on your booked rate, up to one hour of waiting time unless prior arrangements have been made.

In the event that we are unable to get in touch with you within 30 minutes of your scheduled pick-up time via phone, text, or email to discuss your ride arrangements, we will wait an additional 30 minutes before returning our vehicle to the base.

If we are not able reach you after one hour of waiting time at your scheduled pick-up location, you will be considered a no-show, and your credit card will be charged for the booked trip, plus one hour of waiting time based on your booked rate. No additional waiting time charges will apply, and unfortunately, no refunds can be offered.

Airport arrivals waiting & delays:
There will be no charges for waiting time on delayed flights. 
We will wait for your delayed flight as long as necessary, provided our vehicle is not already scheduled for another trip during the additional waiting time.

We understand that significant flight delays are beyond your control. 
If our vehicle is available and not already scheduled for another ride, we will wait for your flight arrival as long as it takes.

Please note that after significant flight delays, we may have to provide you with a substitute driver upon your arrival. This may require your patience while the vehicle is en route to you, typically within 15-30 minutes waiting time. 
Rest assured, we will not leave you stranded.

No show:
We will make every effort to contact you within one hour after your flight's arrival.

If we are unable to reach you via phone, text, or email within one hour after your flight's arrival time, you will be considered a no-show, and your credit card will be charged for the booked trip, plus one hour of waiting time based on your booked rate.
No additional waiting time charges will apply, and unfortunately, no refunds can be offered.

Please ensure that you provide us with the correct airline and flight information during your reservation or promptly update us on any changes to your scheduled ride.

Please review your ride confirmation email from us for accuracy and contact us as soon as you can to make any changes or corrections.

We will diligently monitor your flight status and make every effort to contact you regarding any flight delays via text, phone, or email. 
 
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 8

Overtime

Accepted Answer

Please ensure to reserve your ride for the entire duration you may require. 
We are pleased to accommodate extensions to your rental time, subject to the availability of your vehicle beyond the initial rental period.

Kindly note that if your vehicle is not available for extension, it may not be possible to prolong your rental time, and your ride will have to proceed as initially planned.

Feel free to inquire with your driver about the availability of your vehicle for additional time during your ride.

In case your vehicle is available for extension, you may prolong your ride-time in one-hour increments within a 25-mile travel distance. The extension will be billed based on your booked rate. For extended rides beyond 25 miles, billing will be based on distance and our current rates at the time of your trip. Of course, we will let you know about our rates before you decide to extend your ride.

Rest assured, we are here to assist you and ensure a seamless and enjoyable travel experience. 
Should you have any further inquiries or requests, do not hesitate to let us know.
 
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 9

Cancellations

Accepted Answer

You have the flexibility to cancel your ride with us at any time by contacting our customer service via the phone number listed on our website.

Please note that our dispatcher must verify all reservations and follow our terms of service for processing cancellations. If you have any questions or concerns regarding the cancellation process, our customer service team will be more than happy to assist you.

For a full refund, cancellations for one-way and round-trip rides must be requested no later than 72 hours before the scheduled ride. You can request a cancellation by phone, text, or email.

Cancellations made within 72 hours but no later than 48 hours before the scheduled ride will receive a credit for future service.

Hourly and Special Events Cancellations:
For a full refund, cancellations and refund requests of hourly and special-events reservations must be requested no later than 7 days before the confirmed scheduled ride. You can request a cancellation by phone, text, or email.

Unfortunately, we are unable to offer refunds for bookings or cancellations made less than seven days before special events reservations, or within 48 hours of scheduled one-way and round-trip rides, and no credits will be provided for no-call, no-show situations. We hope you understand that we reserve your vehicle by taking it off the market to guarantee its availability for you, and short-notice cancellations may prevent us from rebooking the vehicle.

However, in certain extenuating circumstances, a credit towards future travel day or full or partial refund may be issued to the same method of payment used for reservations.

Short-Notice Booking Cancellation Policy
Definition:
A "Short-Notice Booking" is any reservation where the scheduled pickup date/time occurs within seven (7) calendar days of the date the reservation is booked and confirmed with payment.

Cancellation Policy for Short-Notice Bookings:
Due to immediate resource commitments for drivers and vehicles, all cancellations for Short-Notice Bookings will receive a Future Travel Credit only for the full amount paid, subject to availability.

Future Travel Credit Only: This credit may be applied toward any future service at the then-current rates.

Credit Terms:
Valid for five (5) years from the date of issuance (as required by Florida law).

Redeemable for services subject to availability at the then-current rates.

Issued in the name of the original booking client.

Transferable only with written approval from our management.

No inactivity, service, or maintenance fees.

No cash value (except as required by law).

Refund Policy for Other Situations:
Refunds (if eligible under Standard Bookings or due to company cancellation) will be processed only to the original payment method.

Acknowledgement:
By booking a Short-Notice reservation, you agree:
No refund will be issued to your payment method upon cancellation.
Your sole remedy is a Future Travel Credit under the terms above.

Please rest assured that our dedicated team is here to support you throughout the cancellation process and address any inquiries you may have.

At TampaVan.com, your satisfaction is our top priority, and we're committed to ensuring you have a positive and enjoyable experience when using our service.

Thank you for choosing us, and we're looking forward to serving you!
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 10

Cleanups / Damages / Conduct

Accepted Answer

While we take pride in maintaining a clean and professional luxury transportation fleet for all our passengers, we rely on our valued customers to cover the costs of any cleaning and damages to our vehicles caused by passengers during our services.

Your appreciation and respect for the love and efforts we put into our fleet are crucial in sustaining our high standards of luxury services.

Cleaning Fees: For stains and spills left in our vehicles after your ride requiring professional cleaning, a minimum cleanup fee of $375 will be charged. Additional costs may apply for professional cleaning, disinfection, odor removal, and the duration the vehicle remains out of service after your ride.
Bodily Fluids: In the case of bodily fluids left in our vehicles after your ride, a minimum fee of $650 will be applied, along with any additional costs for professional cleaning, disinfection, odor removal, and downtime of the vehicle after your ride.
Excessive Trash: A minimum charge of $175.00 will be applied to your invoice for leaving excessive trash in our vehicles after your ride, along with any additional costs for the time the vehicle remains out of service after your ride.
Passengers Conduct: We expect all our customers to treat our friendly and professional chauffeurs, as well as everyone around during the ride, with respect. Our chauffeurs have the right to terminate your ride if they find your behavior rude or unacceptable.

Prohibited Activities: 
The following activities are strictly prohibited inside our vehicles:
• Smoking/Vaping/Chewing Tobacco (will terminate your ride immediately)
• Consumption of alcoholic beverages (any open alcohol containers)
• Underage drinking
• Use of illegal drugs
• Lascivious behavior
• Fighting
• Displaying weapons
• Displaying disrespectful behavior towards anyone during the ride

Violation of these rules will result in an immediate termination of your ride without any refund.

Restrictions Inside Vehicles: 
Open styrofoam cups, open plastic cups, and eating food is not allowed inside our vehicles.

Hard seltzer are forbidden inside our vehicles.
If a Hard Seltzer odor is detected during your ride, your ride will be terminated immediately, and a minimum cleanup fee of $375 will be charged to your credit card. Additional costs may apply for professional cleaning, disinfection, odor removal, and the duration the vehicle remains out of service after your ride. 
There will be no exceptions to this rule.

Meal / Rest Stop Option: To help you avoid additional cleaning fees after your ride, we offer a complimentary 15-minute stop during your ride upon request. You can use this time to rest and have your meal outside our vehicles.

Reservation Agreement: By reserving your ride with us via phone, text, or email, you agree to adhere to these terms and conditions.

We sincerely appreciate your understanding and adherence to these rules, as they ensure a safe and enjoyable experience for everyone.

Thank you for choosing our service; we look forward to serving you!

TampaVan.com
Call or Text us
813-543-6569
(tel:1-813-543-6569)

Question 11

Items left behind

Accepted Answer

Our professional chauffeurs will make every effort to check the vehicle for any items left behind after your ride.
Please note that the passengers assume responsibility for any items left behind.
In the event that we need to personally return your forgotten items after your ride, a fee based on the distance and our current rates will be applicable.
Alternatively, if you prefer us to mail your items, there will be a minimum fee of $150.00, in addition to any packaging and postage costs.
However, in most cases, our drivers will promptly contact you within minutes after your ride to return your possessions without any extra cost.
 
Call or Text us
813-543-6569(tel:1-813-543-6569)

Question 12

Child Car Seats / Booster Seats

Accepted Answer

We genuinely care about the safety and comfort of all our passengers, especially when it comes to traveling with children, and we are committed to providing safe and comfortable rides for families.
For this reason, we offer booster seats and car seats upon request at the time of reservation at no extra cost.

Please be aware that in accordance with Florida law, children age 5 and under must be securely fastened in a crash-tested, federally approved child restraint device.

For children aged 0 to 3, they should be seated in child restraint devices that include a separate carrier or a vehicle manufacturer's integrated child seat.

As for children aged 4 to 5, they should use either a separate carrier, integrated child seat, or booster seat as required by law.

We strictly adhere to the airports' policy of active loading/unloading and always arrive with our own federally approved child seats pre-installed before any airport pick-ups to ensure safety and efficiency.

We want you to feel confident about the quality of our service. 
Rest assured, our child seats are always in pristine condition.

To provide the best service possible, we kindly ask you to make arrangements for child or booster car seats in advance or bring your own during the pick-up.

Unfortunately, if we are not informed in advance or if a car seat is not provided at the time of pick-up for a child traveling alone, we must deny the ride. We truly value your understanding and cooperation in this matter, as safety is our top priority.

By setting these clear guidelines, we aim to prioritize the well-being of our passengers while offering our convenient and reliable transportation service.

Let's work together to create a secure and pleasant travel experience for everyone on board.
​​​​​​​​​​
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)

We offer complimentary storage for your child seats until your return trip. 
The seats will be tagged and kept in plastic bags in an air-conditioned, non-smoking facility.
 
Please note that fees and policies regarding child car seats may change at any time.
If you have booked a free car seat, you will not incur any extra charges after the reservation.

Question 13

Crypto?

Accepted Answer

No crypto at this time. 
 
Currently, we do not offer cashback services, nor do we accept payment through gift cards.

To book a ride in advance for yourself or your VIPs, we accept major credit cards as the preferred payment method.

We appreciate your understanding and cooperation as we strive to provide efficient and convenient transportation services for our valued customers.

If you have any further questions or need assistance, please don't hesitate to contact us. Thank you for choosing our services.

We do not accept crypto or 3rd party payment apps, except for Zelle®. 
 
A major credit or debit card is required to reserve a ride.

You may pre-book a ride for you or your VIPs in advance with a major credit card or by prepayment via Zelle®. If you need more info on Zelle®, please contact your bank. 
Most banks and credit unions of all sizes across the U.S. currently offer Zelle® in their banking apps or online banking. 
 
TampaVan.com
Call or Text us
813-543-6569(tel:1-813-543-6569)